Excess Stock

How Excess Stock Offers Work

How Offers on Excess Stock Items Work

Selling excess stock? You can allow customers to make offers on your products directly through the marketplace. Here's how the system works and how you can configure it.

Adding Products to the Marketplace

Once your excess stock products are added to the marketplace (guide here), you can enable offers from customers. This gives buyers the option to negotiate a lower price, and you can control how much of a discount you're willing to accept.

Global Maximum Discount

You set a global maximum discount to control automatic offer acceptance.

For example, if you set the value to 10, then:

  • Any offer that is 10% below the listed price or less will be automatically accepted.
  • Offers are accepted within a randomised time window between 5 and 10 minutes.
  • Once accepted, a product-specific discount code is generated and sent to the buyer.
  • This code expires after 24 hours by default, but you can customise the expiry duration.

    • If an offer is rejected (i.e. the discount requested is greater than the allowed threshold):

  • The buyer is notified.
  • They can choose to either purchase the item at full price or make another offer.

    • Product-Level Discount

    You can override the global discount setting on a per-product basis using Shopify metafields.

    To do this:

  • Open the product in your Shopify admin.
  • Add a metafield to the product.
  • The default metafield key is maximum_discount. If you'd prefer a different key name, let the Continue team know, it's fully configurable.
  • Set the value to your desired maximum discount for that product, e.g., 15 for 15%.

    • This per-product setting will take precedence over the global discount threshold when offers are made.

    We’re working on making these configurations manageable directly from the Continue dashboard.

    In the meantime, just contact the Continue team with your:

  • Global discount setting
  • Custom metafield name for the product-level maximum discount (if applicable)

    • We’ll make sure it’s set up correctly for you.

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    Adding an Item from Product Catalogue